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ESDWAGOV - Benefits debit card FAQ
If you are eligible for unemployment benefits, you should receive your debit card by mail within 7-10 business days of applying or after you request to be switched to the card. The card is issued directly from KeyBank to the address on record

DWD: Keybank Frequently Asked Questions
You can make a payment choice or change your current choice by logging in to Uplink Claimant Self Service (CSS). Once on CSS, click your name at the top left of the screen and choose Payment Election from the dropdown menu to start the process.

DWD: Payment Options
The Indiana Department of Workforce Development (DWD) is committed to delivering premier service to its customers. Effective Feb. 1, 2020, DWD began partnering with KeyBank to give claimants greater control over how they receive benefit payments.

Couple Says They Were On Hold For Hours With Key Bank After Not Getting Debit Card For Unemployment Benefits – CBS Chicago
The money is still there, but unemployed Illinoisans still can’t access it -and bills are piling up.

key2benefits illinois unemployment - Bing
insurance benefits for the 2019 calendar year. To order a copy of your 1099G, see Payments section below or call Teleserve (312-338-4337, option 3). For questions or concerns, please contact the IDES Claimant Services Center at 800-244-5631

Key2Benefits Card
Consumer rights lawyers helping customers successfully resolve their consumer complaints against banks and other businesses for fraud and deceptive practices.